Terms of Service

KOKO WAX LTD – Terms of Service

Table of Contents:
1. Scope of Application  
2. Conclusion of Contract  
3. Right of Withdrawal  
4. Prices and Payment Terms  
5. Delivery and Shipping Terms  
6. Retention of Title  
7. Liability for Defects (Warranty)  
8. Redemption of Promotional Vouchers  
9. Applicable Law  
10. Place of Jurisdiction  
11. Alternative Dispute Resolution  

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1. Scope of Application
These Terms of Service apply to all agreements between KOKO WAX LTD and customers regarding products offered on the KOKO WAX online store. Deviations from these terms require written confirmation.

2. Conclusion of Contract
A purchase agreement is established when KOKO WAX LTD accepts the customer’s order via email confirmation, shipment of goods, or payment request.

3. Right of Withdrawal 
Customers have the right to withdraw from their purchase according to the withdrawal policy outlined separately on the website.

4. Prices and Payment Terms  
All prices include VAT. Available payment methods, including Stripe and Klarna, are shown during checkout.

5. Delivery and Shipping Terms
Orders are processed within 5-12 business days. Shipping costs are shown at checkout. Risk transfers to customers upon delivery.

6. Retention of Title 
Products remain property of KOKO WAX LTD until payment is complete.

7. Liability for Defects (Warranty)
KOKO WAX LTD complies with statutory warranty rights. Customers should report visible shipping damage immediately.

8. Redemption of Promotional Vouchers
Promotional vouchers are valid only within the stated period and cannot be combined with other offers.

9. Applicable Law
The law of the United Kingdom applies to all transactions with KOKO WAX LTD.

10. Place of Jurisdiction
For disputes, the place of jurisdiction is the registered office of KOKO WAX LTD.

11. Alternative Dispute Resolution 
The EU Commission provides a platform for online dispute resolution (ODR): [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr)