Refund Policy

  KOKO WAX LTD – Refund Policy

1. Right of Withdrawal:
You may request a refund within 14 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.

2. Refund Process:
- Contact our support team at lannice431@gmail.com with your order details.  
- Once your return is received and inspected, we will notify you of the refund approval status.  
- Approved refunds are processed to the original payment method within 5-10 business days.

3. Non-Refundable Items:
- Gift cards  
- Items purchased during final sale promotions  
- Opened or used personal care products

4. Exchanges:
We replace items only if they are defective or damaged. Contact lannice431@gmail.com for assistance.

5. Return Shipping:
Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.